Frequently Asked Questions

For Guests

Our curated portfolio spans the most desirable destinations in the Hamptons and North Fork, including charming towns such as Southold, Mattituck, East Marion, Southampton and beyond. Each property is carefully selected to offer authentic local charm and close proximity to stunning beaches.

Which amenities are included with vacation home rentals?

Each home is unique, but all feature thoughtful comforts, including high-quality linens, fully equipped kitchens, Wi-Fi and outdoor living spaces. Many offer pools, large decks to take in breathtaking sunsets or private beach access. We’re happy to provide specific amenity details for any property.

What should I bring?

Each home is stocked with fresh towels, crisp linens and a starter supply of paper goods, dish soap, hand soap and trash bags. These essentials are not replenished during your stay, so we recommend bringing any additional items you may need along with personal toiletries, beach gear and any specialty essentials you love.

How does the check-in process work?

We offer seamless self-check-in with detailed instructions provided in advance. Our local team is available to answer questions or assist if needed, ensuring a smooth arrival at your convenience.

What are the check-in and check-out times?

Standard check-in is at 4 PM, and check-out is at 11 AM. If you’d like to request early check-in or late check-out, let us know—we’ll do our best to accommodate based on availability.

Can I request an early check-in or late check-out?

We’re happy to try! Early check-in and late check-out are offered when available. Please contact us ahead of time so we can confirm arrangements.

Are pets permitted? Is there a pet fee?

Many of our homes welcome well-behaved dogs under 50 lbs, with an approved pet fee. Check out our Pet-friendly Collection or let us know if you’re traveling with a pup—we’re happy to guide you to the right property.

Is smoking allowed on the property?

All of our vacation homes are strictly non-smoking indoors. Some properties offer designated outdoor smoking areas—please inquire for details.

Do you provide housekeeping services?

Every stay includes professional cleaning before arrival and after checkout. Mid-stay housekeeping can be arranged upon request for an additional fee.

Can you help arrange local activities or reservations?

Absolutely. Our local concierge is at your service. Our concierge works with trusted local partners and may be able to offer exclusive pricing or added perks. We can assist with recommendations and bookings for dining, wine tastings, golf, tennis, private tours and more.

What is your cancellation policy?

Unless specifically indicated on the listing description, our cancellation policy is:

Bookings canceled at least 30 days before arrival will receive 100%.
Bookings canceled at least 14 days before arrival will receive a 50% refund.
Please note that this cancellation policy does not apply to HVMB guests.

For Homeowners

Where do you manage vacation homes?

Luxury Beach Getaway specializes in the Hamptons and North Fork, with a portfolio of carefully selected beach properties in sought-after communities, including Mattituck, Southampton, Southold, Wading River and beyond. Our deep local knowledge ensures exceptional care and guest experiences.

What types of properties do you manage?

We focus on premium beach and vacation homes that offer authentic local character and strong rental potential. Whether it’s a cozy cottage or a luxurious estate, we tailor our approach to highlight each property’s unique appeal.

How do you market my home to guests?

Your property will be showcased with professional photography, compelling descriptions, and targeted marketing across top booking platforms and our own website. We also leverage local connections and repeat guest loyalty to maximize visibility and bookings.

How do you set rental rates?

We offer customized revenue management that combines local expertise, market analysis and real-time data to ensure your rates are competitive while maximizing your income. We adjust pricing strategically to match demand throughout the season.

How do you screen guests?

Guest screening is essential to protect your home. We carefully review all bookings, verify guest details, and maintain open communication. Once a reservation is confirmed, we ask guests to sign a rental agreement and share key information about their stay. Our goal is to welcome respectful guests who value your property as much as you do.

Do you handle permits and local regulations?

Yes. We stay up-to-date with the evolving regulatory landscape in the Hamptons and North Fork. We guide you through any permitting requirements and help ensure full compliance to protect your investment.

What is included in your management service?

Our comprehensive management covers everything: marketing, guest communication, bookings, check-in/out coordination, professional cleaning, maintenance oversight, and detailed monthly reporting. We handle it all so you can relax and enjoy the benefits.

How do you maintain my property?

We treat your home with the utmost care. Our local team oversees professional cleaning, routine inspections, and prompt maintenance. We prioritize reliability and clear communication to keep your home in excellent condition.

How will I know how my home is performing?

Transparency is at the heart of what we do. You’ll receive detailed monthly statements outlining bookings, revenue and expenses, along with 24/7 access to your Owner Portal to view real-time earnings and reservation details. Our team is always available to answer questions or offer deeper insight into your property’s performance.

What does it cost to work with Luxury Beach Getaway?

We offer competitive, clear, commission-based pricing. Our transparent approach ensures you receive exceptional value and results.

How do you handle guest issues or emergencies?

We provide 24/7 guest support and local, hands-on service. Whether it’s a late-night question or an urgent repair, we respond swiftly to ensure guests are cared for and your property is protected.

How do I get started?

It’s easy! Reach out to us for a consultation. We’ll review your property, discuss your goals, and develop a customized management plan. We’re here to make the process seamless, transparent, and rewarding from day one. info@luxurybeachgetaway.com